Terms and Conditions MyCommunityDefib for Business
About us
We are AED360 Ltd, a company registered in England and Wales with company number 12093906, and our registered office is at 3 Locks Yard High Street, Sevenoaks, United Kingdom, TN13 1LT (“we”, “our”, “us”).
MyCommunityDefib is a joint initiative between ourselves and Philips. Through the website www.mycommunitydefib-store.co.uk, we offer businesses and other legal entities the opportunity to purchase a MyCommunityDefib package directly with immediate payment.
1. Definitions
Customer: The business, organisation or legal entity purchasing the MyCommunityDefib package;
Agreement: The purchase agreement between AED360 Ltd and the Customer;
MyCommunityDefib Package: The complete defibrillator package including the Philips HeartStart HS1 AED, heated cabinet, signage, and associated services;
Order Confirmation: The written confirmation sent by AED360 Ltd following receipt of payment;
Terms: These terms and conditions;
Website: www.mycommunitydefib-store.co.uk
2. Application of Terms
2.1. These Terms apply to all purchases made through the Website.
2.2. By placing an order, you confirm that you accept these Terms and agree to be bound by them.
2.3. We may amend these Terms from time to time. The Terms applicable are those in force at the time of your order.
3. Ordering and Contract Formation
3.1. All product descriptions and prices on the Website constitute an invitation to treat only.
3.2. Your order constitutes an offer to purchase the MyCommunityDefib Package subject to these Terms.
3.3. A binding contract is formed only when:
- we recieve your full payment; and
- we send you an Order Confirmation.
3.4. We reserve the right to refuse any order at our discretion.
3.5. You warrant that all information provided in your order is accurate and complete.
4. Price and Payment
4.1. All prices are exclusive of VAT unless stated otherwise.
4.2. Payment must be made in full at the time of ordering via the payment methods available on the Website.
4.3. We accept payment by credit card, debit card, and bank transfer.
4.4. Your order will not be processed until we receive cleared payment in full.
4.5. All payments are processed securely. We do not store your payment card details.
5. Delivery
5.1. We will deliver the MyCommunityDefib Package to the UK address you specify in your order.
5.2. Delivery times are estimates only. We aim to deliver within 3-5 business days of Order Confirmation but cannot guarantee specific delivery dates.
5.3. Risk of loss or damage passes to you upon delivery to your specified address.
5.4. You must inspect the package upon delivery and notify us within 5 business days of any damage or missing items.
5.5 If delivery cannot be completed due to your action or inaction, we may charge reasonable storage costs.
5.6 We may deliver in instalments.
6. Installation and Training
6.1. The MyCommunityDefib Package includes standard installation guidance.
6.2. Professional installation services are not available. You are responsible for arranging installation according to the provided guidelines.
6.3. You must comply with the MyCommunityDefib support package conditions as detailed on www.mycommunitydefib.co.uk, which include but are not limited to:
- Mounting the defibrillator and outdoor cabinet in a publicly accessible location available 24/7;
- Connecting the outdoor cabinet to a working power supply;
- Registering the defibrillator with The Circuit (the national defibrillator network)
7. Delivery, Installation, and Maintenance of the Defib
7.1 After we received your payment your Defib package will be sent, subject to availability.
7.2 We aim to deliver the Defib package within 7 working days.
Please Note: This is not always possible. We are sometimes faced with longer lead times and delays.
7.3 Once delivered, the Defib must at all times be placed and kept in an easily accessible and 24/7 available position for the whole community and be registered with the Circuit, the national defibrillator network.
7.4 Our Defibs will be of satisfactory quality, fit for purpose and as described. Where a Defib develops a fault, and the time period mentioned in Clause 8.2 below has expired, we will deal with such faults in accordance with the Conditions Support Package.
8. Returns and Cancellations
8.1. Within 14 days of receiving your Defib, you can get in touch via email to communicate your intention to return the Defib, for whatever reason, and we will work with you to arrange a prompt redelivery of the Defib to us.
8.2. If your Defib package is not fit for purpose, not of satisfactory quality (e.g. the Defib/cabinet is damaged or faulty), or the Defib package is not as described, you have the right to a replacement of the Defib and/or cabinet within 30 days of its delivery. Once you make a request to replace the Defib or cabinet, we may also ask you to take photos or video or further describe the fault or issue.
8.3. Where the Defib develops a fault past the 30 day period mentioned above, provided that you have maintained and used the Defib in accordance with our guidelines, we will work with you to either repair or replace.
9. Liability
9.1. Our liability in connection with your purchase is limited to the total amount paid by you for the MyCommunityDefib Package.
9.2. We shall not be liable for:
- Any business losses, including loss of profits, revenue, contracts, or anticipated savings;
- Any loss or damage that was not reasonably foreseeable when you placed your order;
- Any events outside of our control;
- Any loss or damage during installation of the defibrillator, unless directly caused by our negligence
9.3 Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Breach of the terms implied by sections 12-15 of the Sale of Goods Act 1979 (title, description, satisfactory quality, fitness for purpose);
- Defective products under Part 1 of the Consumer Protection Act 1987;
- Any other liability which cannot be excluded or limited by law
9.4 We accept responsibility for any damage caused by our negligence or breach of these Terms.
9.5 You acknowledge that the defibrillator is emergency equipment and we cannot guarantee its effectiveness in any particular situation.
10. Data Protection
10.1 We process your personal data in accordance with our Privacy Policy and applicable data protection laws.
10.2 By placing an order, you consent to us sharing necessary information with:
- Our delivery partners;
- Philips (for warranty registration);
- Local emergency services (for device registration)
10.3 We will not use your data for marketing without your explicit consent.
11. Intellectual Property
11.1 All content on the Website remains our property or that of our licensors.
11.2 You may not reproduce, distribute or modify any content without our written permission.
11.3 ‘MyCommunityDefib’ is our registered trademark.
12. Force Majeure
12.1 We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, or severe weather;
- War, terrorism, or civil unrest;
- Strikes or labour disputes;
- Government actions or regulations;
- Supply chain disruptions
12.2 We will notify you as soon as possible of any force majeure event and work to minimise its impact.
13. General
13.1 These Terms constitute the entire agreement between us.
13.2 If any provision is found unenforceable, the remaining provisions shall continue in effect.
13.3 We may transfer our rights and obligations under these Terms to another organisation. We will notify you if this happens.
13.4 You may not transfer your rights or obligations without our written consent.
13.5 No third party shall have any rights under these Terms.
13.6 Our failure to enforce any right shall not constitute a waiver of that right.
14. Governing Law and Disputes
14.1 These Terms are governed by English law.
14.2 Any disputes shall be subject to the non-exclusive jurisdiction of the English courts.
14.3 We encourage you to contact us first to resolve any disputes informally.
15. Contact us
For questions, support or complaints:
Email: contact@mycommunitydefib.co.uk
Phone: 0330 – 822 7705
Address: 94a High Street, Sevenoaks, TN13 1LT
Hours: Monday-Friday, 9:00 AM – 5:00 PM (excluding public holidays)
Last updated: 5 August 2026
Version: 2.0